Who can participate?
Parents and guardians. Teen participation in Basic is agreed in advance; Plus and Comprehensive allow parent, teen or joint sessions according to needs and professional guidance.
How are sessions organised?
Basic includes 2 monthly sessions; Plus and Comprehensive include 4. Each lasts 45 minutes and is booked with the assigned professional, subject to availability. Attendance details follow appointment confirmation.
How does chat follow-up work?
WhatsApp or chat between sessions during professional hours. This is not permanent availability, immediate response or emergency care. Comprehensive has priority over other plans. Hours and response arrangements will be confirmed before contracting.
Which plan includes weekly mindfulness?
Only Comprehensive: one weekly online family group session of about 30 minutes, shared with other families and separate from the 4 monthly sessions. Schedule and booking arrangements will be communicated once organised, subject to places. Basic and Plus do not include it.
Can I cancel or reschedule?
Free with at least 24 hours’ notice. Late cancellations or no-shows count as used sessions, except exceptional circumstances assessed by the professional. If the professional cancels, a new date can be agreed at no extra cost.
Do unused sessions roll over?
Unused sessions do not roll over or qualify for a refund unless the professional or Ánimo prevented them from taking place. Book early and use sessions within the monthly period.
How do renewal, cancellation and plan changes work?
Once contracting is enabled, subscriptions will renew monthly unless cancelled before renewal. Cancellation retains benefits to the end of the paid period. Plan changes apply next period unless otherwise agreed; price, benefits and effective date will be communicated. Conditions will be confirmed before contracting.
Can I subscribe now?
For now, request information. Our team will explain benefits, confirm availability and discuss next steps. Submitting does not create a booking, subscription or charge. Prices exclude VAT; the total will be confirmed before contracting.